AcuPlus FAQs: Pain Relief Cream, Roll-On, Bath Bombs, Shipping & Returns

AcuPlus Product Questions

What is AcuPlus?

AcuPlus is a topical pain relief cream and roll-on designed for temporary relief of minor muscle and joint aches. It is made for people who want targeted comfort without taking another pill.

AcuPlus can be applied directly where you feel everyday discomfort, such as the back, knees, shoulders, hands, feet, neck, or other sore muscle and joint areas.

What does AcuPlus help with?

AcuPlus is used for temporary relief of minor aches and pains of sore muscles and joints associated with arthritis, simple backache, strains, sprains, and bruises.

Many customers use AcuPlus before or after daily activities such as walking, gardening, exercising, golfing, pickleball, working, traveling, or getting through long days on their feet.

Is AcuPlus for arthritis pain?

AcuPlus may be used for temporary relief of minor aches and pains associated with arthritis. It is not a cure for arthritis or any diagnosed medical condition, but many customers use it as part of their daily comfort routine for stiff, achy joints.

Is AcuPlus a pill?

No. AcuPlus is a topical product applied directly to the skin. It is designed for targeted relief where you need it, without being an oral medication.

What is the difference between the 4 oz jar and the 3 oz roll-on?

The 4 oz jar is best for at-home use, larger areas, massage-style application, and people who want the full cream experience.

The 3 oz roll-on is best for quick, hands-free application, travel, work bags, gym bags, golf bags, or applying AcuPlus without getting cream on your hands.

Many customers keep both: the jar at home and the roll-on on the go.

What are the AcuPlus bath bombs for?

AcuPlus bath bombs are for a relaxing, full-body soak after long days, activity, or general muscle tiredness. They are different from the AcuPlus cream and roll-on, which are topical menthol pain relief products applied directly to a specific area.

Important: AcuPlus bath bombs do not contain menthol. The AcuPlus 4 oz jar and 3 oz roll-on contain menthol.

Does AcuPlus have a strong smell?

AcuPlus has a cooling menthol scent when first applied, but it is designed to fade after application. We describe it as a vanishing menthol scent, not odorless.

Is AcuPlus greasy?

No. AcuPlus is designed to absorb quickly and leave a non-greasy feel. Rub it in until fully absorbed, then allow it to dry before covering with clothing.

 

How to Use AcuPlus

How do I apply AcuPlus cream?

Apply a thin layer to the affected area and massage it in until absorbed. Wash hands with cool water after use unless your hands are the area being treated.

Do not apply to broken, irritated, or damaged skin. Avoid eyes and mucous membranes.

How do I use the AcuPlus roll-on?

Roll AcuPlus directly onto the affected area and let it absorb. The roll-on is great for quick, targeted application without using your hands.

Allow the product to dry before covering with clothing.

How often can I use AcuPlus?

Use AcuPlus as directed on the label. Apply to the affected area not more than 3 to 4 times daily.

When is the best time to apply AcuPlus?

Many customers like to apply AcuPlus:

Before activity to help support comfortable movement
After activity when muscles or joints feel sore
Before bed if everyday aches make it harder to relax
After a shower once skin is dry
Before walking, gardening, golfing, pickleball, exercise, or travel

How quickly does AcuPlus work?

Many people feel a cooling sensation within minutes. Individual results can vary depending on the area applied, the amount used, and the type of discomfort.

Can I use AcuPlus every day?

Yes, AcuPlus can be used daily when used as directed. Stop use and ask a doctor if your condition worsens or symptoms persist for more than 7 days.

Should I use AcuPlus before or after exercise?

You can use AcuPlus before or after activity. Many customers apply it before movement for targeted cooling comfort, and again after activity for sore muscles or tired joints.

 

Safety & Sensitivities

Where should I not apply AcuPlus?

Do not apply AcuPlus to wounds, damaged skin, irritated skin, eyes, or mucous membranes. Do not use it on areas where excessive irritation develops.

Can I use AcuPlus with a heating pad?

No. Do not use AcuPlus with a heating pad or heating device.

Can I bandage the area after applying AcuPlus?

Do not tightly bandage the area after applying AcuPlus. Let the product absorb and follow label directions.

Can I use AcuPlus with other pain creams, sprays, ointments, or liniments?

Do not use AcuPlus at the same time on the same area with other topical pain relief creams, sprays, ointments, or liniments unless directed by a healthcare professional.

Can pregnant women use AcuPlus?

If you are pregnant, trying to become pregnant, or breastfeeding, ask your doctor or healthcare professional before using AcuPlus or any topical pain relief product.

Can children use AcuPlus?

For children, follow the Drug Facts label and ask a doctor if you are unsure. Keep AcuPlus out of reach of children.

What should I do if AcuPlus gets in my eyes?

Rinse thoroughly with water. If irritation continues, contact a healthcare professional.

What should I do if my skin gets irritated?

Stop using the product. If redness, irritation, pain, swelling, blistering, or discomfort continues, contact a healthcare professional.

Is AcuPlus an NSAID?

No. AcuPlus cream and roll-on use menthol as the active topical analgesic ingredient. It is not an oral NSAID medication like ibuprofen or naproxen, and it is not a diclofenac gel.

Is AcuPlus an opioid or narcotic?

No. AcuPlus is not an opioid, narcotic, or habit-forming medication. It is a topical pain relief product.

 

Ingredients & Formula

What is the active ingredient in AcuPlus?

The active ingredient in AcuPlus Pain Relief Cream is menthol 3.50%, which is used as a topical analgesic.

What other ingredients are in AcuPlus?

AcuPlus includes a 13-ingredient formula featuring menthol, arnica, MSM, magnesium, glucosamine, boswellia serrata, cetyl myristoleate, licorice root, willow bark, vitamin E, vitamin B6, ilex, and aloe vera.

Is AcuPlus made in the USA?

Yes. AcuPlus is made in the USA.

Is AcuPlus FDA registered?

AcuPlus is an over-the-counter topical analgesic product with a Drug Facts label. It is made in an FDA-registered facility. “FDA registered” is not the same thing as saying the FDA endorses or approves a product.

Is AcuPlus natural?

AcuPlus includes several well-known botanical and supportive ingredients such as arnica, aloe vera, boswellia serrata, licorice root, willow bark, and ilex. Because AcuPlus is also an OTC topical analgesic with menthol as the active ingredient, we recommend describing it as an advanced topical formula with naturally derived ingredients, rather than simply “all natural.”

 

Orders, Shipping & Returns

How long does shipping take?

Most orders arrive within approximately 5 to 7 business days, depending on your location and the shipping carrier.

Do you offer free shipping?

AcuPlus currently offers free shipping within the continental United States on orders of $75 or more.

How can I pay for my order?

You can pay online using the payment options shown at checkout. You can also order by phone at 1-855-537-3528.

Who do I contact about my order?

For order questions, email support@acuplus.com or call 337-429-2920.

What is your return policy?

We want you to feel comfortable trying AcuPlus. If you are not satisfied, contact us at support@acuplus.com with your name, order number, reason for return, and the item you would like help with.

Refunds are typically credited within 10 business days once your request is processed.

Can I buy AcuPlus on Amazon?

Yes, AcuPlus products are available on Amazon. You can also order directly from AcuPlus.com.

Where can I buy AcuPlus near me?

Visit our Retail Locations page or contact us at support@acuplus.com and we can help you find options.

 

Wholesale & Professional Use

Do healthcare professionals use AcuPlus?

Yes. AcuPlus is used by many wellness professionals, including chiropractors, physical therapy clinics, massage therapists, athletic trainers, and other hands-on care providers.

Do you offer wholesale pricing?

Yes. We offer wholesale options for clinics, wellness offices, physical therapy practices, chiropractic offices, massage clinics, pharmacies, and similar businesses.

To apply, visit the Wholesale Form on AcuPlus.com or email support@acuplus.com.

Do you offer larger sizes for clinics?

Yes. AcuPlus has offered professional-use larger sizes for clinics and wholesale partners. Contact us for current availability and pricing.